Refund policy

Last Updated: May 26, 2026

This Refund Policy explains how refunds, returns, and replacements work for orders placed on pawpow.shop, operated by FRAMEJOY LLC, doing business as PawPow ("PawPow," "we," "us," "our"). If you have questions, contact us at hello@pawpow.shop.

  1. 30-Day Satisfaction Guarantee

We stand behind ProDen PlaqueOff Soft Chews. If you are not satisfied with your purchase, you may request a refund within 30 days of the date your order was delivered, subject to the terms below.

  1. How to Request a Refund

To request a refund, email hello@pawpow.shop with: your order number; the email address used at checkout; and a brief reason for the request. Our team will respond within 2 business days with next steps.

  1. Refund Eligibility

To qualify for a refund, the following conditions apply: the request must be made within 30 days of delivery; the product must have been purchased directly from pawpow.shop (purchases from third-party retailers, marketplaces, or resellers are not covered); and one refund per customer per product line, unless otherwise approved by our support team.

  1. Return Requirements

In most cases, you do not need to ship the product back to receive a refund. If a return is required, our support team will provide instructions. When a return is required, the customer is responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly. Used or partially used product may still be eligible for a refund within the 30-day window.

  1. Subscription Orders

Each shipment of your subscription is treated as a separate order for refund purposes and is eligible under the 30-day Satisfaction Guarantee. To stop future subscription charges, you must also cancel your subscription (see the Subscriptions section of our Terms of Service). A refund of a past shipment does not automatically cancel your subscription.

  1. Refunds for Damaged, Defective, or Lost Items

If your order arrives damaged, defective, or with missing items, contact hello@pawpow.shop within 7 days of delivery and include photos of the issue and the packaging. If the carrier marks an order as delivered but you have not received it, contact us within 7 days and we will help open a carrier investigation and arrange a replacement or refund where appropriate.

  1. Non-Refundable Items

The following are not eligible for refunds: orders older than 30 days from delivery; products purchased outside pawpow.shop; orders flagged for fraud or abuse; and shipping fees on returns that are not the result of our error.

  1. How Refunds Are Issued

Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. We do not issue refunds in cash or to a different payment method than the one used at purchase.

  1. Cancellations Before Shipment

If you wish to cancel an order before it ships, contact hello@pawpow.shop as soon as possible. Once an order has been transmitted to our fulfillment warehouse it can no longer be canceled, but it may still be eligible for a refund after delivery under the terms above.

  1. Chargebacks

If you believe there is an issue with your order, please contact us first at hello@pawpow.shop. We respond quickly and resolve nearly all issues directly. Filing a chargeback without contacting us first may delay resolution and may make you ineligible for future orders.

  1. Contact Us

FRAMEJOY LLC d/b/a PawPow Principal office: Torrance, California, United States Email: hello@pawpow.shop